• find out from the start what you are hoping to achieve, and aim to make sure that your expectations are realistic;
• inform you of who will be handling your case;
• agree with you the type of service you can expect to receive;
• explain what the costs are likely to be;
• keep you informed of costs throughout so that you can work out if a particular course of action is worth following financially;
• respond to your letters and phone calls promptly;
• tell you about any developments and update you on progress as work proceeds;
• make every effort to explain things clearly and in basic terms which you can understand;
• put your interests first when representing you;
• be polite and considerate in our dealings with you;
• give you a clear bill which shows the work done and the amount charged;
• treat all clients fairly, and not discriminate against anyone because of his or her race, sexual orientation (sexuality) or disability; and
• keep what you tell us confidential, and refuse to act for anyone else if doing so could compromise that confidentiality.

We take client care very seriously, and welcome feedback.

If you need a Legal Aid Solicitor in Walsall, we can help. Fountain Solicitors has a legal aid contract with the Legal Aid Agency for Immigration/Asylum Law and Family Law.

Compliance Changes & Issues

On 15 February 2016, the EU Regulation No 524/2013 on Consumer Online Dispute Resolution (ODR) comes into force. These new rules on e-commerce basically suggest that any consumers who buy a product or service online (or ‘by other electronic means’) on and after 15 February should be advised of their ability to submit complaints via the European Commission’s new ODR website. The Regulation also provides that online traders must include a link on their own website to the EU ODR website (which becomes operational from 15th February 2016) – http://ec.europa.eu/odr

If we enter into a contract with you and/or you become our client of our firm by electronic means (such as by e-mail or online) then, in addition to any rights of redress you may have through the Legal Ombudsman, you may be entitled to use an EU online dispute resolution platform to assist with any complaint or dispute you may have about our services. This online platform can be found at http://ec.europa.eu/odr  

We do have an e-mail address you may contact in this regard and that is info@fountainsolicitors.com.